Tiny Cares respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, create an account, contact us, or otherwise interact with our online store.
By using the Tiny Cares website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information you provide directly when you make a purchase, create an account, subscribe to marketing communications, contact customer support, or interact with our website.
This information may include:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Account information
- Communication preferences
- Customer service correspondence
- Information you voluntarily provide to us
Payment information may be processed securely by Shopify and third-party payment providers. Tiny Cares does not necessarily store complete payment card details on its own systems.
We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, operating system, referring website, pages viewed, and general website activity.
How We Use Your Information
We may use personal information collected through Tiny Cares to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Provide order confirmations and updates
- Manage returns, refunds, and customer inquiries
- Maintain customer accounts
- Improve our website, products, and shopping experience
- Detect and help prevent fraudulent or unauthorised activity
- Provide customer service
- Communicate important information about your order or account
- Send promotional communications where you have chosen to receive them
- Meet applicable legal, accounting, tax, and regulatory requirements
We aim to collect and use only the information reasonably necessary for these purposes.
Shopify
Our online store is hosted using Shopify, which provides the e-commerce platform that allows us to offer products and services online.
Shopify may process certain information about visitors and customers in order to provide hosting, checkout, payment, security, analytics, fraud-prevention, and related e-commerce services.
Your information may therefore be processed through Shopify's systems in accordance with Shopify's own privacy practices and applicable data protection requirements.
How We Share Personal Information
We may share personal information with trusted service providers where reasonably necessary to operate our business.
These providers may include:
- Shopify
- Payment processors
- Delivery and fulfillment providers
- Customer support services
- Website hosting and technical providers
- Analytics providers
- Marketing and communication platforms
- Fraud prevention and security providers
- Professional advisers where required
These providers may receive only the information necessary to provide their services.
We may also disclose information when required by law, regulation, legal process, court order, or to protect the rights, safety, and security of Tiny Cares, our customers, or others.
We do not sell personal information simply for monetary payment.
Cookies and Similar Technologies
Tiny Cares may use cookies and similar technologies to help the website operate correctly and understand how visitors interact with our store.
Cookies may be used for purposes such as:
- Remembering items in your shopping cart
- Maintaining your account session
- Saving website preferences
- Supporting checkout functionality
- Measuring website traffic and performance
- Improving website functionality
- Supporting advertising and marketing where permitted
You may be able to manage or disable certain cookies through your browser settings or our cookie preference tools where available.
Disabling some cookies may affect certain website features.
Marketing Communications
If you choose to receive promotional emails or other marketing communications from Tiny Cares, we may use your contact information to send information about new products, special offers, promotions, and store updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe link contained in the relevant email or by contacting us.
Even if you opt out of marketing communications, we may still send transactional messages relating to your orders, account, delivery, returns, or customer service requests.
Order and Payment Information
When you place an order, information necessary to complete the transaction may be shared with payment providers, fulfillment partners, and shipping companies.
Payment transactions are generally processed through secure third-party payment services made available through Shopify.
We encourage customers to keep their account credentials confidential and notify us if they believe their account or personal information has been compromised.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions
- Maintain business and accounting records
- Resolve disputes
- Provide customer support
- Prevent fraud
- Meet legal and regulatory obligations
- Enforce our agreements and policies
Retention periods may vary depending on the type of information and why we collected it.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords and other login credentials confidential.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
- Opt out of certain marketing communications
- Make a complaint to an applicable data protection authority
These rights may be subject to legal limitations or exceptions.
To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.
Children's Privacy
Tiny Cares sells products intended for babies, toddlers, children, and families. However, our online store is intended for adults who are legally able to make purchases.
We do not knowingly seek to collect personal information directly from children in a manner prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.
International Data Transfers
Some service providers used by Tiny Cares, including Shopify or other technology providers, may process information in countries different from the country in which you live.
Where required, we may use appropriate safeguards to protect personal information transferred internationally in accordance with applicable data protection laws.
Third-Party Links
Our website may contain links to websites, social media platforms, payment services, or other services operated by third parties.
Tiny Cares is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements, services, or technology.
When changes are made, the revised policy will be posted on this page, and the "Last Updated" date may be changed accordingly.
We encourage customers to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or need assistance regarding your personal information, please contact Tiny Cares.
Tiny Cares
Email: [INSERT CUSTOMER SUPPORT EMAIL]
Business Address: [INSERT BUSINESS ADDRESS]
Please include enough information in your request so that we can understand and respond appropriately.
