At Tiny Cares, we want you to feel confident when shopping for your family. We offer a 14-day return request period, meaning you have 14 days after receiving your order to request a return.
To be eligible, the item must be unused, unworn, unwashed, and in the same condition in which it was received. Products should include original tags, accessories, and packaging. You will also need your order confirmation, receipt, or other proof of purchase.
To start a return, please contact us at [INSERT SUPPORT EMAIL]. We must approve returns before you send them back. Approved returns should be sent to:
[INSERT RETURN ADDRESS]
If we accept your return, we will provide instructions on how and where to send your package. We may not accept items returned without first contacting Tiny Cares.
You can contact us at [INSERT SUPPORT EMAIL] with any return questions.
Damages and Issues
Please inspect your order when it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us promptly with your order details and, where helpful, photos. We will review the issue and work with you toward an appropriate resolution.
Exceptions and Non-Returnable Items
Some products may not be eligible for return for hygiene, safety, or personal-use reasons once opened or used. This may include certain feeding products, personal care items, hygiene-sensitive baby products, personalized goods, and products supplied in sealed packaging after the seal has been broken.
Gift cards and items clearly marked as final sale may also be non-returnable, except where applicable law requires otherwise. Please contact us if you are unsure whether a specific item can be returned.
Exchanges
If you would like a different product, size, color, or model, the simplest option is to return the eligible item. Once we approve the return, you may place a separate order for the replacement product, subject to availability.
Cancellation Rights
Depending on your location, consumer protection laws may provide additional cancellation or return rights. Mandatory legal rights are not limited by this policy. Please handle returned items with reasonable care and include original components and packaging where possible.
Refunds
Once we receive and inspect your return, we will let you know whether we've approved your refund. We will issue approved refunds to the original payment method. Please allow time for your bank, card issuer, or payment provider to process and display the refund.
Original shipping charges and return shipping costs may be non-refundable unless the product is faulty, incorrect, or applicable law requires otherwise.
If your approved refund has not appeared within a reasonable processing period, please contact us at [INSERT SUPPORT EMAIL] and include your order number.
